Frequently Asked Questions

Our team is here to help! Find an answer to our most common printing questions below. Don’t see your questions? Get in touch with us!

General

When are we open?

Our business teams are available Monday through Friday, 8:30 am until 5:00 pm (Eastern Standard Time.) Outside our support hours, you may fill our quote or contact form and we will get with you the next business day.

Our store hours vary by location. We offer extended service hours during SCAD finals and midterms at our Savannah location.

You can see our most current hours here.

Where do I park?

There is off-site street parking available at both locations.

Our Atlanta location offers 20-minute parking validations for the Skyhouse Midtown parking deck.

How much does it cost to use the iMacs?

Our computers are always free to use.

We do ask that you remain mindful of your time if there is a wait for an available computer. During busy periods you may be asked to take a number in order to help us better assist everyone.

What programs are on our iMacs?
How much does it cost to print?

We offer a wide variety of services. Pricing for our most popular services can be found here.

Don’t see the pricing you need? Request a custom quote.

How much are your graphic design services?

Not a designer? No worries! Our team can help bring your idea to life.

We offer graphic design services at just $40/half hour. We can create everything from a set of business cards to complete booklets for you!

We also have a flat rate logo design package for just $350 and you’ll work with a dedicated designer to create a custom logo for your business or event.

Artwork

What file formats do we accept?

We accept file uploads in the following formats:
PDF, EPS. AI, JPG, TIFF

Make sure that your PDF file is saved directly from a graphics program in the PDF/X-standard (PDF/X3 or PDF/X1a) format. In order to avoid issues with layers and transparencies in the printing process, it is advised to use the “compatibility 1.3” setting while saving your artwork.

If you are submitting your files in TIFF format, please make sure you reduce the layers to only one layer.

In order to prevent problems with variations in color or print image, please don’t use the pre separated DCS EPS data.

Do my files need to be print ready?

Yes – all the submitted files must be print-ready.

Please ensure your files have a .125″ bleed and a minimun resolution of 300dpi.

Why do my files need a bleed?

To ensure that there are no unintended white areas on your printed product, all files must have a .125″ bleed on each side. Both images and graphics should be always .125″ larger than the actual print format.

Not doing so could lead to small deviations which lead to white margins. Make sure that the fonts and crucial design elements are visible by placing them at least .125″ inside the final edge (not including the bleed).

Please avoid using frames as boundaries when designing your files.

Is my artwork checked prior to printing?

All the artwork is reviewed by our team before production. If we find any problems with the files we will contact you and advise changes in the format.

Please note that the conversions of both color mode and size will be made automatically without previous information.

During the artwork check, we review:

  • If files are provided are in one of the accepted formats (PDF, AI, JPG, TIFF, or EPS)
  • If page numbers are correct for booklets and brochures.
  • If the file is the correct size (If not, we will scale your artwork to the desired size, however, this might result in the decrease of resolution. Also no additional bleeding will be added in the process)
  • If the appropriate fonts are embedded within the file

Orders

How can I cancel my order?

Our team works to make sure every order placed with us moves as quickly and efficiently as possible from the moment you request a quote to when it’s delivered. 

As soon as you send files and/or have approved your estimate your files are sent to production for final review and printing. Because of this, approved orders cannot be canceled and sales are final. If you have not uploaded any artwork you can cancel the order. Please be sure to speak with a member of our team as we do not accept e-mails or contact forms to change or cancel orders.

I can't find the product I'm looking for on your site.

If you can’t find the product you need, fill in our contact form with the details of your project or call us and talk to one of our professional print staff. We will get back to you with a quote for your custom order.

When do I receive my order's invoice?

If you ordered and paid online you’ll receive a copy of your paid invoice immediately.

If you placed a custom order with a member of our team, you’ll receive an e-mail with a link to pay your invoice within 24 hours of approval.

You can log-in here to see all past invoices and pay any open invoices.

Production

How long will it take to print my order?

Production time varies based on the product and quantity. Production time for online orders is available on our product pages.

We can turn around most business cards as quickly 1 business day, while promotional items can take up to 10 business days or more.

What if I need it sooner than standard production time?

Rush services are available on certain projects if requested prior to estimate approval for an additional cost.

What paper stocks do we offer?

We offer a variety print materials ranging from 60lb Text to 130lb Cover in both coated and uncoated stocks.

We also have a wide variety of specialty stocks available upon request including kraft, 100% recylced, and more.

What finishing options are available for my print?

We offer a variety of finishes including UV coating, Soft Touch, gloss, matte, lamination, and spot UV.

What is the difference between coated and uncoated stocks?

We offer both coated and uncoated paper print. Uncoated stock work great for stationary, postcards or any other project that requires a writable surface. Coated paper is available in three finish options – glossy or UV (which is shiny and smooth), matte (flat), or soft touch (smooth and silky).